What happens if I can’t find my cat when you arrive? Similarly, what happens if you cannot safely examine my cat?

Unfortunately, we will still have to collect the house call fee and a consult fee. The deposit you paid to make the appointment will cover those two fees. We’ll discuss strategies for success at the next visit, and happily schedule a new appointment. We highly recommend sequestering your cat in a small room, bathroom, or cat carrier prior to our arrival. If your cat does best with pre-visit medication for relaxation, please be sure to give it as directed prior to our arrival.

What is the appointment cancellation policy?

You may cancel your appointment up to 24 hours in advance and your deposit will be refunded. For extenuating circumstances, please call our office.

How do I reschedule my appointment?

You can login to your portal and reschedule your appointment up to 24 hours in advance. Otherwise, please call our office for help with appointment changes.

How much does a house call visit cost?

It depends on what your cat needs.

A typical kitten wellness visit costs $500-700.

A typical adult wellness visit costs $600-700.

A typical senior wellness exam costs $700-800.

If your cat has medical problems, any diagnostics and treatments performed will accrue additional fees. We will discuss costs prior to performing services beyond an exam.

Do you take pet insurance?

We accept all pet insurance. Remember with pet insurance, you are still required to pay the vet, and your insurance will reimburse you once you file a claim. See this link for more information about pet insurance.

Do you offer payment plans?

We accept Scratch Pay and Care Credit as ways to break up payments. These can be used with your pet insurance too!

What is a NON-urgent diagnostic exam?

Ear infections, skin infections, chronic diseases, mild lethargy, mildly reduced appetite, some eye problems, diarrhea, house soiling, etc.

What is an urgent or emergency diagnostic exam?

Respiratory distress, collapse, excessive acute vomiting, extreme lethargy, not eating, unable to urinate or defecate.

If you’re still not sure, contact us and we’ll recommend what’s best. If you can’t reach us and you’re very concerned about your cat, you should seek urgent or emergency care. Here’s a list of local urgent and emergency care facilities.